ALCHERA Inc. (hereafter referred to as the “company”) establishes and opens its privacy policy as follows, in order to protect the personal information of the information owner and to process related difficulties quickly and smoothly in accordance with Article 30 of the Personal Information Protection Act.
- Required items: Name, email, contact information, company name, job position
- Optional items: Number of employees, location
- Purpose of processing: Collection of basic information for service delivery
- Required items: Name, email, contact information, company name, job title, number of employees, location
- Purpose of processing: Collection of basic information for replying to inquiries and suggestions
- Required items: Name, email, contact information, company name, job title, number of employees, location
- Purpose of processing: Collection of basic information for replying to inquiries and suggestions
- Required items: e-mail
Purpose of processing: Provision and management of newsletter subscription feedback
- Collection items: User activity log, information based on the user's IP address
- Purpose of processing: Using for e-mail marketing, such as company solution launches, events, and newsletters
2. The processing of personal data will not be used for other than the purpose intended. If the use purpose needs to be changed, necessary actions will be taken in accordance with “Article 18of the Personal Information Protection Act”, such as receiving separate consent.
3. Method of personal information collection
The company collects users' personal information in the following ways.
- Collection from the web site, written form, fax, phone, or e-mail
※ Users have the right to refuse consent to the collection of essential information but should be aware that there are disadvantages incurred due to said refusal. Users have the right to refuse consent to the collection of optional information other than required information. However, users may not be able to access the services provided on the website if they do not consent.
The company processes and retains personal information within the period of personal information retention and use according to the laws and regulations or within the agreed upon period when collecting personal information from the information owner. The personal information processing and retention periods are as follows.
- Processing and retention period: Retained for 3 years from the date of entering personal information
Contact Sales- Processing and retention period: Retained for 3 years from the date of entering personal information
Contact support- Processing and retention period: Retained for 3 years from the date of entering personal information
Newsletter- Processing and retention period: Retained for 3 years from the date of entering personal information However, where applicable, personal information shall be retained until the following matters are settled
1) If a violation of the relevant laws and regulations is being investigated, then until the investigation is completed. 2) If a claim-obligation relationship is established due to the use of the website, then until the relationship is cleared.
The company entrusts personal information processing as follows for service improvements and stipulates any necessary matters (prohibition of personal information processing for the purpose other than performing entrusted work, restriction of re-entrustment, measures to secure stability, etc.) so that the personal information can be managed safely in accordance with the related laws when signing an agreement for entrustment. If the trustee is changed, the company shall provide notification of said change through this privacy policy immediately. Matters related to the rights and obligations, and exercising methods of the information owner and legal representative
- Entrusted work and purpose: Information management and analysis, campaign management, user account creation on Salesforce.com - Personal information items: All personal information collected while providing the service - Personal information retention and use period: Retaining until the destruction of personal information is requested or the expiration date
2. The customer may exercise the rights specified in Paragraph 1 against the company, using a written document, phone, e-mail, or fax transmission. Upon receipt of the request, the company shall take measures without delay.
3. If the information owner requests an error correction or deletion of personal information, the company shall not use or provide the personal information in question until the information is corrected or deleted.
4. Rights specified in Paragraph 1 can be exercised by the legal representative or delegated person of the information subject. In this case, a letter of attorney should be submitted in accordance with Addendum No. 11, enforcement regulations of the Personal Information Protection Act.
5. The information owner should not violate the personal information and privacy of said information owner or that of others that are processed by the company in violation of any relevant Act and subordinate statute such as the Personal Information Protection Act.
1. As a rule, the company shall destroy the personal information without delay when the personal information is not needed any more (e.g., expiration of the retention period, achievement of the intended personal information processing purpose).
2. If the personal information should be retained continuously in accordance with other laws, even though the personal information retention period agreed upon by the information owner has expired or the processing purpose has been achieved, the personal information in question shall be moved to a separate database or kept in a different storage location.
The company shall take the following measures to ensure the security of personal information.
1. Administrative measures: Setting-up/Implementation of the internal management plan, regular employee training, etc.
2. Technical measures: Access right management of a personal information processing system, installation of an access control system, encryption of a uniquely identifiable information, and installation of a security program
3. Physical measures: Access control of the computer room, data storage room, etc.
1. The company uses a “cookie” to save and retrieve the user’s information frequently in order to provide a personalized and customized service to users.
2. Privacy management team Department: Management Support Name:Yongwoo Kwon Contact: <+82-31-697-8961<, alchera@alcherainc.com
The information owner can ask questions of the privacy manager or department in charge, regarding all personal information protection issues that may have occurred while using the company service (or business), complaint processing, and damage relief. The company shall answer the information subject's question without delay and respond appropriately.
The information owner can request the retrieval of personal information of the following department in accordance with Article 35 of the Personal information Protection Act. The company shall process the personal information retrieval request of the information owner quickly.
Department: Server team Name: Kang Jaehyeok, Contact: <+82-31-697-8961>, alchera@alcherainc.com
The information owner can inquire about damage relief and receive consultation about personal information breaches from the following organizations. <Users can contact the following external organizations if they are not satisfied with the company's personal information complaint handling or damage relief results or if they need more detailed information or help.>
1) Managing duties: Application for reporting or consulting on a personal information infringement
2) Website: privacy.kisa.or.kr
3) Phone: 118 (without a telephone exchange number)
1) Managing duties: Application for personal information dispute mediation and collective dispute mediation
2) Website: www.kopico.go.kr
3) Phone: 1833-6972 (without a telephone exchange number)
Cyber investment department of the Supreme Prosecutors' Office 1301 (www.spo.go.kr)
Korean National Police Agency Cyber Bureau 182 (ecrm.cyber.go.kr/minwon/main)
This privacy policy shall take effect from December 14, 2021.
...